Thank you for choosing RMCHCS for your health care needs. We know you have a choice when selecting your health care provider and are pleased you have chosen RMCHCS.
If insurance information is provided at the time of registration, RMCHCS will bill those insurance carriers on behalf of the patient. In the event that the insurance carrier does not pay for services rendered or if the patient does not have insurance, the patient or guarantor on the account will be responsible for the balance due. Any deductibles, co-insurances or co-payments required by the insurance carrier are the patient’s responsibility.
The insurance company will send an Explanation of Benefits (EOB) following a patient’s visit, advising on the status of the insurance claim. RMCHCS will also send a statement at the beginning of each month listing all open accounts. The patient may receive two separate statements – one for hospital activity and a separate statement for clinic visits. Statements will include visits with account balances due by the patient/guarantor and accounts still in process with the insurance company. The total amount currently due from the patient/guarantor is noted as “Amount You Now Owe.”
RMCHCS will assist patients and their families with payment options. The customer service staff can help with billing inquiries, payments and payment plans. Financial advisors are available for patients with questions regarding financial assistance.
Customer service staff and financial advisors are available Monday through Friday, 8:00 am – 5:00 pm. Representatives are available by phone at 505.863.7188 or in person at the patient financial services office adjacent to the hospital.
Note: The following professional services are provided by independent physician groups that maintain a relationship with RMCHCS. These physician groups bill for their own services. Patients should expect to receive separate bills from the provider groups listed below:
- Inpatient Physicians: Apogee Medical Management – 866.869.2395
- Cardiology Physicians: Cardiac Care Consultants – 866.362.6398
- Dialysis Physicians: High Desert Nephrology – 800.888.6642
- Radiology Physicians: Online Radiology Medical Group – 800.848.5876
- Emergency Room Physicians: Western New Mexico Emergency Physicians – 888.399.1562
Questions regarding these bills should be directed to the applicable physician group or practice.